Shipping Policy
NOTE: Due to high demand, we currently have longer shipping times than usual. We are working very hard to dispatch all orders as quickly as possible. Delays may occur, but we are working tirelessly to ensure you receive your products. If you have any questions at all, feel free to reach out to the Kelora support team.
At Kelora, we understand how important timely and reliable shipping is. Our shipping policy is designed to give you a smooth and transparent delivery experience.
Shipping Methods
We offer free standard shipping on all orders, as we believe in providing the best possible value and support for our customers.
Processing Time
Once your order is placed, our team begins processing it as soon as possible.
Please allow 1–3 business days for order processing before your package is dispatched.
Shipping Time
Standard shipping typically takes 5–10 business days, depending on your location.
If a product is out of stock or we are experiencing higher-than-usual order volume, processing and shipping times may be longer.
Order Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to follow the status and location of your shipment.
Shipping Restrictions
We aim to ship to as many locations as possible. However, in some cases, customs rules or local regulations may limit where we can deliver.
If you are unsure whether we can ship to your address, please contact our support team and we will be happy to help.
Shipping Updates & Delays
If there are any unexpected delays or issues with your shipment, we will inform you via email.
Our team will work to resolve the situation and make sure your order reaches you as soon as possible.
Missing Items / Lost in Transit
If your order has not been delivered and appears to be lost in transit, we will investigate with the carrier.
If the shipment is confirmed as lost, we will arrange a new dispatch of your order.
Shipping Partners
We work with reputable shipping carriers experienced in handling parcels with care.
Their goal, and ours, is to ensure your order arrives safely and in good condition.